Here
at Them Digital we are there when you need
us. We understand the cost, frustration
and inconvenience computer downtime causes
and offer a range of computer maintenance
and support services to get you back up
and running as quickly as possible. Whether
you are a small office wanting pay as you
go support, or a larger organisation needing
guaranteed call out times and/or inclusive
support plans, we can offer the right level
of service to suit your requirements.
We offer a full range of PC and Mac support
plans including pay as you go, remote support
and comprehensive software and hardware
contracts. Read below for more information
on each of these services. Based in Islington,
EC1 we are the convenient choice for businesses
in the central and greater London area.
Our
ad hoc computer maintenance
service is charged at a fixed
hourly rate. You call us and
we’ll come over its as
simple as that. Great for businesses
who do not want or need a yearly
contract but still need someone
to call when things go wrong.
Unlimited
Telephone/Remote Support
Contract
The
convenient and cost effective
choice for many businesses,
our unlimited remote support
contract provides technical
support over the phone or by
remote log in to your PC /
Mac Desktop and Server.
Clients on this package benefit
from fast effective service,
where the majority of issues
can be resolved without site
visits. They also receive priority
over non contract clients for
emergency call outs. This service
is more reactive than proactive.
On
Site Software Support Contract
Our
on site software support contract
includes unlimited site call
outs for operating system and
application software issues.
It also includes full telephone
support, preventative maintenance
visits and a complete system
overhaul of contracted equipment
including updates, patches
and hardware tests.
This service offers peace
of mind that whenever you have
a problem, help is at hand
for a fixed annual fee. It
includes a guaranteed call
out time of 4 or 8 hours of
your call being placed.
If you have a problem that is
hardware related we will advise
you on the best repair route
and possible costs in getting
you back up and running.
Comprehensive
Computer Support Package
In
addition to on site software
support we can also repair
your hardware if it malfunctions.
This service includes all of
the on site software support
contract features along with
full repair at your workplace
of any hardware faults where
possible and part replacement
and installation. All labour
and delivery charges are included
and temporary workstations
will be supplied if repairs
cannot be carried out there
and then.
Why Choose TDA?
From
the moment you call Them Digital Assistance,
we will aim to take away your annoying
and time wasting IT problems and restore
calm to your working environment. With
no help desk, we put you straight through
to one of our knowledgeable and friendly
engineers who can start to help you
immediately.
With over
60 years of combined IT support experience
across various market sectors and
a real passion for what we do, we
provide reliable expert advice and
pro-active solutions.
Whether
you are on a hardware or software contract,
we guarantee an engineer on site within 4-8
hours of a call being placed and endevour to
offer same day solutions.
Can
we do this over the phone..?
Clear,
concise telephone support is available throughout
the duration of your contract.
Is
it broken? Can you fix it?
Complete
overhaul of contracted equipment is available
from comprehensive hardware checks to resolution
of software conflicts.
Sorry
to call again...
Preventative
maintenance on-site visits can be arranged.
We
really appreciate
all your help...
Friendly
advice is on-hand to tackle the smallest and
most head scratching of problems.
